All Systems Operational

Uptime over the past 90 days. View historical uptime.
us.nexl.cloud ? Operational
90 days ago
99.95 % uptime
Today
au.nexl.cloud ? Operational
90 days ago
100.0 % uptime
Today
eu.nexl.cloud & 360.nexl.io ? Operational
90 days ago
99.95 % uptime
Today
Nexl Engage (EMS) US ? Operational
90 days ago
99.95 % uptime
Today
Nexl Engage (EMS) EU ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 5, 2025

No incidents reported today.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Performance Issues on US and EU instances
Resolved - The issue has been fully resolved.

Root cause analysis shows the problem was introduced during the most recent deployment, which included a change to a database view for an upcoming feature. This change caused one of our queries (triggered when loading contact lists) to put excessive load on the database server. As a result, users experienced performance degradation and timeouts.

We have deployed a fix, and all systems are now stable and fully operational.
Aug 29, 08:47 AEST
Identified - We have identified an issue with our US and EU infrastructure, causing users to experience slow page loads and server timeouts on some pages. Our team is aware of the issues and has been working on a resolution.
Aug 29, 05:31 AEST
Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

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